In Canada Case Specific Enquiry - Replacement documents, Amendments to documents and Verification of Status documents[Patrick Fox; IRCC]

Good day Patrick Fox,

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We verified the information you provided; however, it differs from what we have on file.

In order to better assist you, please resubmit your request by including the following information in a letter of explanation and uploading it in the IRCC Web form:

• Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
• Date of birth (YYYY-MM-DD),
• Client ID Number, UCI or Application Number,
• Country of birth,
• Type of application,
• Date on which the application was submitted or received,
• Mailing method (courier, Canada Post (registered or regular mail), etc.),
  • company used,
  • confirmation no.,
• Complete address (including the postal code and the unit number) where the application was sent,
• Receipt number,
• Current address,
• Telephone number(s),
• Email address, and
• All documents submitted with your previous request.

If you are contacting us on behalf of someone else:

• Please make sure you select the appropriate option and/or you enter their information in the appropriate fields of the Web form.
  • if you are not an authorized representative or designated individual, please also upload a letter of explanation including the following information:
    • your surname and complete given name (including middle name, if applicable),
    • your date of birth (YYYY-MM-DD), and
    • your country of birth.
• If applicable, include a Use of a Representative (IMM 5476) form, a Release of Information to an Individual (IMM 5475) form or a Power of Attorney in order to be authorized to receive the requested information.
• If you are writing for a minor applicant and are their parent or legal guardian, you do not need to submit a Use of a Representative (IMM 5476) form or a Release of Information to an Individual (IMM 5475) form or a Power of Attorney. Instead, when filling out the IRCC Web form, please:
  • select the appropriate option and/or enter their information in the appropriate fields of the Web form, and
  • upload a letter of explanation including the following information:
    • your surname and complete given name (including middle name, if applicable),
    • your date of birth (YYYY-MM-DD),
    • your country of birth, and
    • your relationship to the applicant.

We will gladly reply to your enquiry within 5 business days following the reception of the above information.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

• Download application forms and guides
• Change of address
• Check your application status
• Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

CONFIDENTIALITY NOTICE: If you are not the intended recipient or if you received this communication in error, please delete the message without copying or disclosing it.

Note: The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages. The masculine form is used for convenience; it refers to all genders.